Redwood Suites

Welcome to Redwood Suites. We are delighted to welcome you as our guest, and wish you an enjoyable and memorable stay. Whether you are visiting for business or pleasure, our staff is prepared to serve you with the highest degree of professionalism and hospitality.

In this directory you will find detailed information about our hotel’s amenities and guest services. Should you require additional information or assistance, please call the Front Desk.

This directory also includes valuable information about nearby points of interest and exciting things to do, and the fine offerings of our local businesses. Please take time to thank the local area merchants you visit, whose support has brought you this guest directory.

Thank you for staying at Redwood Suites. We hope you will find your stay so pleasant that you will choose us again the next time you visit Ferndale. We look forward to welcoming you back!

Sincerely yours,
Lowell Daniels & Jenny Oaks
Innkeepers, Redwood Suites

Redwood Suites
332 Ocean Avenue, Ferndale, CA 95536
707-786-5000

Property Layout

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Catering for Events

Catering services are available for meetings and banquets in the Victorian Inn a couple of doors away. Please contact Lowell Daniels at 707-786-4950 to make arrangements.

Channel Lineup

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Check-In/Check-Out

Check-in time is 3pm to 9pm. Check-out time is 11am. In the event of a late check-out, please make arrangements with the Front Desk in advance.

Complimentary Coffee

Complimentary coffee is available 24 hours a day in all guest rooms and suites.

Complimentary Deluxe Full Breakfast

Please join us for breakfast every morning from 8 a.m. to 10:30 a.m. in the main Dining Room of the Victorian Inn Restaurant. Select whatever you wish from the breakfast menu.
PLEASE NOTE: During the current restrictions due to COVID-19, our regular breakfasts may be substituted with pre-prepared Grab and Go breakfasts.

Conference Rooms

Conference rooms accommodating up to 40 people are available for business meetings and other events in the Victorian Inn a couple of doors away. Please contact Lowell Daniels at 707-786-4949 for information or to make reservations.

Copy Service

Black and white copies are available at the Front Desk.

Credit Cards

For your convenience we accept Visa, Mastercard, American Express and Discover credit cards.

Emergencies

In case of a police, fire or ambulance emergency, dial 8 for an outside line, then dial 911.

Exercise/Fitness Center

Guests are invited to work out at the Inlight Fitness Center here in Ferndale. Please contact the Front Desk for details.

Fax Service

Fax service is available at the Front Desk. Please inquire at the Front Desk for incoming fax numbers and rates.

Forget Something?

As a courtesy to our guests, we are happy to provide complimentary personal items such as toothbrushes, toothpaste and razors.

Front Desk

You may contact the Front Desk from your room by dialing 0. The Front Desk is open 8am to 9pm.

Housekeeping

Please contact the Front Desk for any housekeeping service needs, including extra towels, linens or blankets.

Ice

Ice cubes are conveniently located in trays in the freezer of your in-room refrigerator.

In-Room Amenities

For your convenience guest rooms come equipped with flat-screen cable TV, clock radios, hair dryers. Irons and ironing boards are available upon request.

Internet Access

We are proud to offer complimentary internet access in all our guest rooms and suites. No password is required.

Jewelry & Gifts

Our jewelry store and gift shop, located inside the Victorian Inn, offers outstanding fine jewelry at remarkably reasonable prices. The store specializes in custom designs and repairs.

Keys

If you lose your key, please notify the Front Desk immediately. We will gladly provide you with a replacement upon presentation of photo identification. If your ID is locked in your room, hotel staff will assist you in retrieving it.

Laundry & Dry Cleaning

If you require special cleaning service, please contact the Front Desk and we will be happy to recommend a local business.

Lost & Found

Please dial 0 to contact the Front Desk regarding any items you may have lost or found.

Luggage Assistance

Our helpful staff will be happy to assist you with your luggage. Please contact the Front Desk.

Mail, Postage Stamps

Mail may be dropped off or picked up at the Front Desk, and postage stamps may be purchased there at the current postal rate.

Messages

The Front Desk will notify you if any messages have been left for you.

Pets

Pets are not permitted. The Front Desk will gladly assist you in making alternate arrangements for your pet. Deep-cleaning charge for having a pet in your room is $200.

Reservations

Please contact the Front Desk or call 707-786-5000 to make future reservations. You may also make reservations online at RedwoodSuites.com.

Restaurant & Bar

Great dining and cocktails available at the VI Restaurant and Tavern, located a couple of doors away in the historic Victorian Inn. Breakfast is served from 8am until 10:30am, lunch from 12pm until 3pm, and dinner from 4:30pm until 8:30pm.

Safe-Deposit Vault

For our guests’ peace of mind, we provide complimentary safe-keeping for money, jewelry and other valuables in our jewelry vaults. Please see the Front Desk.

Smoking Policy

All of our rooms are smoke-free. Guests who smoke in their room will incur a $200 deep-cleaning fee.

Telephone

Emergency: Dial 8, wait for the dial tone, then dial 911.
Front Desk: Dial 0. Front Desk is open from 8am until 9pm. Management is on call after hours at 707-786-4425.
Housekeeping: Dial 0.
Outside Calls: Dial 8 for an outside line. There is no charge for local calls.

Visitor Information

Please see our Front Desk.

Safety & Security

Traveler Safety

Do not admit anyone into your room without first verifying his or her identity. If you are unsure of someone claiming to be a hotel employee, call the Front Desk for verification before allowing entry.
Hotel staff members will never call your room and ask for credit card numbers or other sensitive information. Please notify the Front Desk if you receive such a call.
Do not leave cash or other valuables in your room or vehicle. The Victorian Inn provides complimentary safe storage in our vaults for your security.
Always use all locking devices on the door. Before leaving your room, double check that windows and door are all securely locked.
Keep your room key with you at all times. Do not leave it unattended in your room or elsewhere.
Report any suspicious activity that you observe to the management.

Fire Safety

If you hear an alarm or smell smoke, act immediately; don’t just investigate.
To report a fire, dial 8, wait for a dial tone, then dial 911. Be sure to give your room number. Next, call the Front Desk by dialing 0.
Take your key, lock the door behind you and leave your room. Proceed quickly but calmly. Do not panic.

Earthquake Safety

If you feel any shaking:

Drop, cover and hold on: drop down to the floor as soon as you perceive an earth-quake has started — drop down before the earthquake drops you down. Then seek shelter under a desk or table. Crouch down on your knees so that you can move with the table. Hold on to the table leg(s) so you can keep the table over you.
If there is no nearby desk or table: sit on the floor against an inside wall, away from windows, tall furniture or bookcases. Draw up your knees, bend your head toward your knees. Protect your head and neck with your arms.
Make sure you are wearing sturdy shoes before leaving the building. If possible take valuables and medications. Avoid touching downed power lines. If access to exit doors is blocked by earthquake damage, wait for a rescue team.

Tsunami Safety

If you are at the beach or near the ocean and you feel the ground shake or see rapidly rising or falling coastal water levels, move immediately to higher ground and stay there until local authorities say it is safe to return. DO NOT wait for a warning to be announced. If the tsunami is caused by a remote earthquake or volcanic eruption, you will be alerted by a siren, radio or television broadcasts or local first responders.

Often the first wave may not be the largest. The danger from a tsunami can last up to 12 hours after the arrival of the first wave. Tsunamis move faster than a person can run, and can be 30 feet high or higher; sometimes much higher. Never stay near shore to watch a tsunami come in.