Best Western Country Inn

Thank you for choosing the Best Western Country Inn to serve you. We are delighted to welcome you as our guest, and wish you an enjoyable and memorable stay. Whether you are visiting for business or pleasure, our staff is prepared to serve you with the highest degree of professionalism and hospitality.

In this directory you will find detailed information about our hotel’s amenities and guest services. Should you require additional information or assistance, please call the Front Desk.

This directory also includes valuable information about nearby points of interest and exciting things to do, and the fine offerings of our local businesses. Please take time to thank the local area merchants you visit, whose support has brought you this guest directory.

Thank you for staying at the Best Western Country Inn. We hope you will find your stay so pleasant that you will choose us again the next time you visit Fortuna. We look forward to welcoming you back!

Sincerely yours,
The Management and Staff of Best Western Country Inn

Best Western Country Inn
1100 N. Main St., Fortuna, CA 95540
P: (707) 725-6822
Reservations: 1 (800) WESTERN (937-8376)
BestWestern.com

Property Layout

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Banking

Please contact the Front Desk for the location of nearby banks and ATMs.

Business Center

Our business center is open 24 hours a day to accommodate your business needs. The key is available at the Front Desk.

Check-In/Check-Out

Check-in time is 4 pm. Check-out time is 11 am. In the event of a late check-out, please make arrangements with the Front Desk in advance.

Complimentary Coffee

Complimentary coffee, tea, hot chocolate, flavored ice water, fruit and treats are available 24 hours a day in the Lobby.

Complimentary Hot Buffet-Style Breakfast

Please join us for a complimentary hot buffet-style breakfast every morning from 6 to 9 am in the Lobby. Registered Guests Only. Room key needed to gain access to the breakfast area.

Copy Service

Black and white photocopies are available at the Front Desk for 5¢ each. Self-service copies are available for free in our Business Center.

Cribs

A limited number of cribs are available on a first come, first served basis. Please contact the Front Desk to request one.

Emergencies

In case of a police, fire or ambulance emergency, dial 911.

Fax Service

Fax Service is available at the Front Desk. Please inquire at the Front Desk for incoming fax numbers and rates.

Forget Something?

As a courtesy to our guests, we are happy to provide complimentary personal items such as toothbrushes, toothpaste, razors and feminine hygiene products.

Housekeeping

Please dial 353 between 8 am and 4 pm to contact the Housekeeping Department for any housekeeping service needs, including extra towels, linens or blankets.

Ice Machines

Ice machines are conveniently located. Please refer to the hotel map in this directory for the one nearest you.

In-Room Amenities

For your convenience all rooms come equipped with coffee makers, clock radios, refrigerators, microwaves, high speed internet access, cable television with HBO^®, hair dryers, and irons and ironing boards. Spa suites are available.

Internet Access

We are proud to offer complimentary Wi-Fi in all our guest rooms. You will receive directions and the password for using this service upon check-in. For more information please call the Front Desk.

Terms & Conditions of Internet Use:

By using our internet service, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection is facilitated through wired or wireless technology. Security issues include, without limitation, interception of transmissions, loss of data, and the introduction of viruses and other programs that can corrupt or damage your computer.

Accordingly you agree that neither Best Western Country Inn nor Best Western International is liable for any interception of transmissions, computer worms or viruses, loss of data, file corruption and/or hacking or damage to your computer or others that result from the transmission or download of information or materials through the internet service provided.

Key Cards

If you lose your key card, please notify the Front Desk immediately. We will gladly provide you with a replacement upon presentation of photo identification. If your ID is locked in your room, hotel staff will assist you in retrieving it. Only guests registered at the front desk will be able to pick up a room key with photo id.

Laundry

Coin-operated washers and dryers are available for our guests’ convenience 24 hours a day. Please refer to the hotel map in this directory for laundry location. Laundry soap and dryer sheets are available to buy at the Front Desk.

Lost and Found

Please dial 353 to contact the Housekeeping Department regarding any items you may have lost or found. Best Western Country Inn is not responsible for lost items.

Luggage Assistance

Our helpful staff will be happy to help you with your luggage. Please contact the Front Desk between 8 am and 10 pm for assistance.

Mail, Messages, Postage Stamps

Mail may be dropped off or picked up at the Front Desk. Postage stamps may be purchased there at the current postal rate. Additionally, the Front Desk will notify you if any messages have been left for you there. You can also check your phone for messages by dialing 491.

Newspapers

Complimentary copies of the Times-Standard and USA Today are available in the Lobby.

Pets

Dogs are welcome in designated rooms for a nonrefundable pet fee of $25 per day for the first two pets and an additional $10 per pet after the two. There is a cap of $150 per week. Cats, unfortunately, are not permitted. Additional types of pets are at the discretion of management. There is a $50 charge for any undeclared pet. A charge of up to $500 may be applied in instances of damages or excessive cleaning issues.

Reservations

Please contact the Front Desk for future individual or group reservations.

Rollaway Beds

A limited number of rollaway beds are available on a first come, first served basis. Please contact the Front Desk to request one. A charge of $10 per night will apply.

Safe-Deposit Boxes

For our guests’ peace of mind, we provide complimentary safe-deposit boxes in the office for money, jewelry and other valuables. Please contact the Front Desk.

Smoking Policy

All rooms are nonsmoking. You may smoke in the center lawn area; smoking in front of rooms is not acceptable due to the air conditioning units drawing in unwanted second hand smoke. Please note that the smoking of illegal substances is also prohibited. A deep-cleaning fee of $250 for smoking in guest rooms will be charged. This charge may also be applied in instances of other strong odors or circumstances that make it impossible to rent a room that day.

Swimming Pool and Spa

Our heated Swimming Pool and Spa are open from 9 am to 10 pm. Your room key card will allow you access to the pool area. There are no lifeguards on duty, and children under the age of 14 are not permitted in the pool area unless they are accompanied by an adult. Registered guests only. Noise complaints may result in early pool closure.

Telephone

Emergency: In case of a police, fire or ambulance emergency, dial 911.
Front Desk: Dial 0. Front Desk is open 24 hours a day.
Housekeeping: Dial 353 between 8 am and 4 pm.
Outside Calls: Dial 9 + number. A 25% surcharge per call will apply to long distance calls. There is no charge for local or toll-free numbers.
Room to Room: Dial room number direct.
Voice Mail: Dial 491 to check for messages.
Wake-Up Calls: Dial 0 for the Front Desk.

Safety & Security

Traveler Safety

Do not admit anyone into your room without first verifying his or her identity. If you are unsure of someone claiming to be a hotel employee, call the Front Desk for verification before allowing entry.
Hotel staff members will never call your room and ask for credit card numbers or other sensitive information. Please notify the Front Desk if you receive such a call.
Do not leave cash or other valuables in your room or vehicle. The Best Western Country Inn provides complimentary safe-deposit boxes for your security.
Always use all locking devices on the door. Before leaving your room, double check that windows and door are all securely locked.
Keep your room key card with you at all times. Do not leave it unattended in your room, by the swimming pool, or elsewhere.
Report any suspicious activity that you observe to the management.

Fire Safety

Upon checking in, locate the two nearest exits and the nearest fire alarm. Count the number of doors between them and your room, so that you can find your way in the event of smoke or darkness.
If you hear an alarm or smell smoke, act immediately; don’t just investigate.
To report a fire, dial 0. If there is no response, dial 9 + 911. Then go to the door. If it is hot, do not open it. Turn off the fan or air conditioner. Cover the crack at the bottom of the door with wet towels, fill your bathtub with water, and signal from your window. Do not break the window or jump from it. Cover your mouth and nose with a folded wet towel. Wait to be rescued.
If the door is not hot, and there is no dense smoke in the corridor, take your key card, lock the door behind you and head for the nearest exit. Pull nearest fire alarm if possible. If there is some smoke, crawl; the freshest air is near the floor. Proceed quickly but calmly. Do not panic.

Earthquake Safety

If you feel any shaking:

Drop, cover and hold on — Drop down to the floor as soon as you perceive an earthquake has started – drop down before the earthquake drops you down. Then seek shelter under a desk or table. Crouch down on your knees so that you can move with the table. Hold on to the table legs so you can keep the table over you!
If there is no nearby desk or table — Sit on the floor against an inside wall, away from windows, tall furniture or bookcases. Draw up your knees, bend your head toward your knees. Protect your head and neck with your arms.
Afterwards carefully make your way to the River Lodge parking lot, about 2 blocks west of the Best Western Country Inn on Riverwalk Drive. Proceed carefully, avoiding downed power lines and other hazards.