Best Western Plus Humboldt Bay Inn

Whether you are joining us for business or pleasure, we want your stay to be a memorable experience. We take pride in our facilities, but our greatest asset is our friendly staff and their commitment to service.

This guest service directory will provide information regarding guest services and amenities as well as a guide to the local area. If you have questions or if we can be of any service, please do not hesitate to call the front desk or ask any staff members.

Enjoy your Stay!

The Management and Staff of the
Best Western Plus Humboldt Bay Inn

Humboldt Bay Inn
232 West 5th Street, Eureka, CA 95501
Tel: 707-443-2234
Toll Free: 800-521-6996
Fax: 707-443-3489

Property Layout

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ADA Accommodations

Best Western Plus Humboldt Bay Inn is committed to providing accessible facilities for guests with disabilities. If you encounter barriers during your stay, please contact the Manager. If in the future you require an accessible room, please request one when making a reservation. We can assist you better if you let us know your individual needs in advance. Please contact the Front Desk by dialing 0 for a variety of ADA equipment available.

Air Conditioning/Heating

All of our guest rooms are equipped with digital remote-controlled air conditioning and heating.

Bottled Water

Bottled water may be purchased from vending machines located on the premises.

Breakfast

Please join us for a complimentary deluxe continental breakfast every morning from 6am to 10am near the patio. Selections include hot breakfast sandwiches, fresh waffles, freshly baked Danishes, donuts & muffins, hot oatmeal, cold cereals, toast, yogurt, hard-boiled eggs, breakfast bars, juices, coffee and teas.

Business Services

We have a variety of business services available. We do provide a computer to check e-mails and for printing. iPads are also available for guest use. Please contact the Front Desk.

Channel Lineup

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Check Cashing

Due to the limited amount of cash kept on the property, the hotel is unable to provide check cashing services. We can cash travelers checks up to $50.00.

Check-In/Check-Out

Check-in time begins at 3pm. Check-out time is Noon. In the event of a late check-out, please make arrangements with the Front Desk in advance.

Complimentary Coffee

Complimentary gourmet coffee and tea are available in the Lobby 24 hours a day. There are also coffee makers in each room.

Copy Service

Black and white copies are available at no charge for the first 25 pages. Additional copies are 25¢ per page. Please contact the Front Desk.

Credit Cards

We honor Master Card, Visa, Diner’s Club, Discover, American Express and JCB.

Cribs

A limited number of cribs are available on a first-come, first-served basis. Please contact the Front Desk to request one. There is no charge for this service.

Dining

Kristina’s Restaurant is adjacent to the hotel. Open 6am to 9pm for breakfast, lunch and dinner. Dial 100.

Emergencies

In case of a police, fire or ambulance emergency, dial 9, wait for a dial tone, then dial 911.

Fitness Center

Guests are invited to work out in our new state-of-the-art Fitness Center, which includes an Atlantis work station, a stationary bike, elliptical machine, treadmill, a variety of free weights and a massage recliner. Near the Lobby adjacent to the Patio; please refer to the Property Layout for exact location. Your room key card will allow you access 24 hours a day.

Fax Service

Fax service is available at the Front Desk. Cost is $2 for the first page and $1 for each additional page, plus long-distance charges, if any. The number for incoming faxes is 707-443-3489. Available 24 hours.

Forget Something?

As a courtesy to our guests, we are happy to provide complimentary toothbrushes, toothpaste, razors, shaving cream, combs, sanitary napkins and sewing kits. Additional sundries are also available at the Front Desk.

Housekeeping

Please dial 0 for the Front Desk between 8am and 10pm to contact the Housekeeping Department for any housekeeping service needs, including extra towels, linens, blankets and pillows.

Ice & Vending Machines

Ice machines and vending machines are conveniently located. Please refer to the Property Layout in this directory for the location of those nearest you.

In-Room Amenities

For your convenience guest rooms come equipped with 42-inch LCD TV, in-room coffee maker, microwave, refrigerator, iron and ironing board, hair dryer and clock radio with mp3 connectivity.

Internet

We are pleased to provide wireless internet access in all our guest rooms. You will find directions for using this service on a card located in your room. Please refer to the Internet Access section for more information, including terms and conditions of internet use.

Guest Internet Access

For Technical Support call 855-242-5234.

Windows 10
1. Click the Network icon in the notification area.
2. Connect to the wireless network “BWHumboldtBayInn.”
3. Open your internet browser and the hotel’s login page should load.
4. Follow the on-screen instructions to access the internet.

Windows 8
1. Open the Charms Bar and select “Settings.”
2. From “Settings,” select the Wireless Network icon.
3. Connect to the wireless network “BWHumboldtBayInn.”
4. Open your internet browser and the hotel’s login page should load.
5. Follow the on-screen instructions to access the internet.

Windows 7
1. Click on the Windows logo (Start Button) and choose “Control Panel.”
2. Open the “Network and Sharing Center.”
3. Click on “Connect to a Network.”
4. Connect to the wireless network “BWHumboldtBayInn.”
5. Open your internet browser and the hotel’s login page should load.
6. Follow the on-screen instructions to access the internet.

Macintosh
1. Click on the Airport icon near the top of the screen.
2. Connect to the wireless network “BWHumboldtBayInn.”
3. Open your internet browser and the hotel’s login page should load.
4. Follow the on-screen instructions to access the internet.

iOS (iPhone/iPad)
1. Tap “Settings.”
2. Select “Wi-Fi.”
3. Choose the wireless network “BWHumboldtBayInn.”
4. Open your internet browser and the hotel’s login page should load.
5. Follow the on-screen instructions to access the internet.

Android
1. Open up the settings on the device.
2. Go to “Wireless & Networks.” If Wi-Fi is unchecked, tap the empty box.
3. Tap on the wireless network “BWHumboldtBayInn.”
4. Open your internet browser and the hotel’s login page should load.
5. Follow the on-screen instructions to access the internet.

Key Cards

If you lose your key card, please notify the Front Desk immediately. We will gladly provide you with a replacement upon presentation of photo identification. If your ID is locked in your room, hotel staff will assist you in retrieving it.

Laundry & Dry Cleaning

Dry cleaning forms and bags are available in your room or at the Front Desk. Items dropped off at the Front Desk by 9am Tuesday through Friday will be available to be picked up by 4pm the same day. Coin-operated washers and dryers are available for guests’ use 24 hours a day. Your room key card will allow you access. Please refer to the Property Layout for the location of the laundry room.

Limousine Service

Spoil yourself! Enjoy a complimentary ride in our beautiful stretch limousine. Available for dinner shuttle service within city limits from 5:30pm to 10pm, Monday – Saturday in summer and Monday – Friday in winter. Complimentary!

Lost & Found

Please dial 0 to contact the Front Desk regarding any items you may have lost or found.

Luggage Assistance/Storage

Our helpful staff will be happy to assist you with your luggage. Please contact the Front Desk between 8am and 10pm. The hotel does not provide long term luggage storage.

Mail, Postage Stamps

Mail may be picked up at the Front Desk, and postage stamps may be purchased there at the current postal rate. A U.S. Mail Box is located at the Front Lobby for outgoing mail.

Messages

The Front Desk will notify you if any messages have been left for you.

Movie Rentals

Call the Front Desk. Complimentary for upgraded rooms. Every room has HBO.

Newspapers

Complimentary copies of USA Today and the Times-Standard are available in the Lobby.

Parking

Guest parking is complimentary. One parking space per room is provided. Reserved parking is not available.

Pets

Pets are not permitted on the property. The Front Desk will gladly assist you in making alternate arrangements for your pet. Anyone bringing a pet into his or her room will incur a $200 deep cleaning fee.

Reservations

Please contact the Front Desk by dialing 0 for future individual or group reservations, or call 800-521-6996 for the Best Western Plus Humboldt Bay Inn. For Best Western International, please call 800-780-7234.

Room Service

Kristina’s provides “no frills” room service daily from 8am to 9pm. Dial 100. Room service menu is in each room.

Safe-Deposit Boxes

For our guests’ peace of mind, we provide complimentary safe-deposit boxes for money, jewelry and other valuables. Please contact the Front Desk. There is a refundable $25 key deposit.

Smoking Policy

Our hotel is a non-smoking facility. No smoking within 30 feet of each building per local ordinance. Any guest who smokes in a non-smoking room will incur a $250 deep cleaning fee.

Swimming Pool & Spa

Our heated indoor/outdoor Swimming Pool and Spa are open from 8am to 11pm. Your room key card will allow you access to the pool area. There are no lifeguards on duty, and children under the age of 14 are not permitted in the pool area unless accompanied by an adult. Also visit our plush recreation area with billiards table and our new oasis spa area.

Telephone

Emergency: Dial 9, then 911
Front Desk: Dial 0. Front Desk is open 24 hours a day.
Housekeeping: Dial 0 between 8am and 10pm.
Wake-Up Calls: Dial 0.

AT&T service rates with no surcharges added!

Note: (w) = Wait for dial tone before proceeding.

ROOM TO ROOM (direct) Dial Room Number
LOCAL CALLS (no charge) 9 (w) Number
LONG DISTANCE 9 (w) 1 + Area Code + Number
INTERNATIONAL 8 (w) 011 + Country Code + City Code + Number

CALLING CARD & OPERATOR ASSISTED CALLS
8 (w) 0 + Area Code + Number
Local Operator 9 (w) 0
AT&T Operator 8 (w) 0
Sprint Operator Refer to calling card for number
MCI Operator Refer to calling card for number

No charge for calling card calls.

VOICE MAIL MESSAGES
To retrieve your messages (the light on your telephone will be flashing):
Press the # key followed by 370

DIRECT COMMENTS AND CONCERNS TO:

Enforcement Division Common Carrier Bureau / FCC
2025 M Street, N.W.
Washington, DC 20554

In Northern California contact the
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94101
800-649-7570

Safety & Security

Traveler Safety

Do not admit anyone into your room without first verifying his or her identity. All doors are provided with peep holes. If you are unsure of someone claiming to be a hotel employee, call the Front Desk for verification before allowing entry.
Do not leave cash or other valuables in your room or vehicle. Best Western Plus Humboldt Bay Inn provides complimentary safe-deposit boxes for your security.
Always use all locking devices on the door. Before leaving your room, double check that windows and door are all securely locked.
Keep your room key card with you at all times. Do not leave it unattended in your room, by the swimming pool, or elsewhere.
Report any suspicious activity that you observe to the management.

Fire Safety

Upon checking in, locate the 2 nearest exits and the nearest fire alarm. Refer to the Property Layout Map to confirm their locations. Count the number of doors between them and your room, so that you can find your way in the event of smoke or darkness.
If you hear an alarm or smell smoke, act immediately; don’t just investigate.
To report a fire, dial 9, wait for a dial tone, then dial 911. Be sure to give your room number. Next, call the Front Desk by dialing 0. Then go to the door. If it is hot, do not open it. Turn off the fan or air conditioner. Cover the crack at the bottom of the door with wet towels, fill your bathtub with water, and signal from your window. Do not break the window to jump from it; even a drop of one story will usually result in serious injury. Cover your mouth and nose with a folded wet towel. Wait to be rescued.
If the door is not hot, and there is no dense smoke outside it, take your key card, lock the door behind you and head for the nearest exit. Pull nearest fire alarm if possible. If there is some smoke, crawl; the freshest air is near the floor. Proceed quickly but calmly. Do not panic.

Earthquake Safety

If you feel any shaking:

Drop, cover and hold on: drop down to the floor as soon as you perceive an earthquake has started — drop down before the earthquake drops you down. Then seek shelter under a desk or table. Crouch down on your knees so that you can move with the table. Hold on to the table leg(s) so you can keep the table over you.
If there is no nearby desk or table: sit on the floor against an inside wall, away from windows, tall furniture or bookcases. Draw up your knees, bend your head toward your knees. Protect your head and neck with your arms.
Upon leaving the area make sure you are wearing sturdy shoes. If possible take valuables and medications. If access to exit doors is blocked by earthquake damage, wait for a rescue team.

Tsunami Safety

If you are at the beach or near the ocean and you feel the ground shake or see rapidly rising or falling coastal water levels, move immediately to higher ground and stay there until local authorities say it is safe to return. DO NOT wait for a warning to be announced. If the tsunami is caused by a remote earthquake or volcanic eruption, you will be alerted by a siren, radio or television broadcasts, local first responders and/or an alarm at the hotel.
Often the first wave may not be the largest. The danger from a tsunami can last up to 12 hours after the arrival of the first wave. Tsunamis move faster than a person can run, and can be 30 feet high or higher; sometimes much higher. Never stay near shore to watch a tsunami come in.