Hill House Inn

Welcome to the Hill House Inn. We are delighted to welcome you as our guest, and wish you an enjoyable and memorable stay. Whether you are visiting for business or pleasure, our staff is prepared to serve you with the highest degree of professionalism and hospitality.

In this directory you will find detailed information about our hotel’s amenities and guest services. Should you require additional information or assistance, please call the Front Desk.

This directory also includes valuable information about nearby points of interest and exciting things to do, and the fine offerings of our local businesses. Please take time to thank the local area merchants you visit, whose support has brought you this guest directory.

Thank you for staying at the Hill House Inn. We hope you will find your stay so pleasant that you will choose us again the next time you visit Mendocino. We look forward to welcoming you back!

Sincerely yours,
The Management and Staff
Hill House Inn

Hill House Inn
10701 Palette Drive
Mendocino, CA 95460
707-937-0554

Property Layout

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ADA Accommodations

Hill House Inn is committed to providing accessible facilities for guests with disabilities. If you encounter barriers during your stay, please contact the Manager. If in the future you require an accessible room, you can assist us in meeting your needs by making reservations in advance requesting an accessible room and letting us know your individual needs.

Catering for Events

Catering services are available for meetings and banquets in the hotel. Please dial 0 to make arrangements.

Channel Lineup

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Check-In/Check-Out

Check-in time is 3:00 pm. Check-out time is 12:00 pm. In the event of a late check-out, please make arrangements with the Front Desk in advance.

Complimentary Coffee

Complimentary coffee is available in all our guests rooms.

Conference Rooms

Conference rooms accommodating up to 150 people are available for business meetings and other events. For information or to make reservations, please contact the Front Desk by dialing 0.

Copy Service

Black and white copies are available at the Front Desk for 10 cents per copy.

Credit Cards

For your convenience we accept Visa, Mastercard, American Express and Discover credit cards.

Emergencies

In case of a police, fire or ambulance emergency, dial 911. If you are calling from your room, you will need to dial 9 and wait for a dial tone before dialing 911.

Fax Service

Fax service is available at the Front Desk for 10 cents per page. The incoming fax number is 707-937-1123.

Forget Something?

As a courtesy to our guests, we are happy to provide complimentary personal items such as toothbrushes, toothpaste and razors.

Front Desk

You may contact the Front Desk from your room by dialing 0. Front Desk closes at 9:00 pm.

Housekeeping

Please dial 0 to contact the Housekeeping Department for any housekeeping service needs, including extra towels, linens or blankets.

Ice Machines

Ice machines are conveniently located around the property.

In-Room Amenities

For your convenience guest rooms come equipped with flat screen TVs, hair dryers irons and ironing boards, refrigerators and coffee makers. If any of these amenities cannot be found please dial 0 to contact the Front Desk.

Internet Access

We are pleased to offer complimentary Wi-Fi in all our guest rooms. Please contact the Front Desk for password information.

Keys

If you lose your key, please notify the Front Desk immediately. We will gladly provide you with a replacement upon presentation of photo identification. If your ID is locked in your room, hotel staff will assist you in retrieving it. Please return your key upon checkout.

Lost & Found

Please dial 0 to contact Front Desk regarding any items you may have lost or found. Hill House Inn is not responsible for lost items.

Mail, Postage Stamps

Mail may be dropped off or picked up at the Front Desk, and postage stamps may be purchased there at the current postal rate.

Messages

The Front Desk will notify you if any messages have been left for you.

Pets

Pets are permitted in designated pet-friendly rooms only, at the discretion of management. There is a pet fee of $25 the first night and $15 each night following. Pets may not be left unattended in guest rooms at any time.

Reservations

Please contact the Front Desk or call 0 for future individual or group reservations, or to reserve conference rooms.

Rollaway Beds

A limited number of rollaway beds are available on a first come, first served basis. Please contact the Front Desk to request one. A charge of $20 per stay will apply.

Safe-Deposit Boxes

For our guests’ peace of mind, we provide complimentary safe-deposit boxes in the office for money, jewelry and other valuables.

Smoking Policy

All of our rooms are smoke-free. Guests who smoke in their room will incur a $150 deep cleaning fee.

Telephone

Emergency: Dial 9 + 911.
Front Desk: Dial 0.
Housekeeping: Dial 0
Outside Calls: Dial 9 + number. Long distance and toll calls will be charged to your room. There is no charge for local or toll-free numbers.
Room to Room: Dial room number.
Wake-Up Calls: Dial 0 for the Front Desk.

Safety & Security

Traveler Safety

Do not admit anyone into your room without first verifying his or her identity. All doors are provided with peep holes. If you are unsure of someone claiming to be a hotel employee, call the Front Desk for verification before allowing entry.
Hotel staff members will never call your room and ask for credit card numbers or other sensitive information. Please notify the Front Desk if you receive such a call.
Do not leave cash or other valuables in your room or vehicle.
Always use all locking devices on the door. Before leaving your room, double check that windows and door are all securely locked.
Keep your room key with you at all times. Do not leave it unattended in your room or elsewhere.
Report any suspicious activity that you observe to the management.

Fire Safety

Upon checking in, locate the 2 nearest exits and the nearest fire alarm. Count the number of doors between them and your room, so that you can find your way in the event of smoke or darkness.
If you hear an alarm or smell smoke, act immediately; don’t just investigate.
To report a fire, dial 9, wait for a dial tone, then dial 911. Be sure to give your room number. Next, call the Front Desk by dialing 0. Then go to the door. If it is hot, do not open it. Turn off the fan or air conditioner. Cover the crack at the bottom of the door with wet towels, fill your bathtub with water, and signal from your window. Do not break the window or jump from it. Cover your mouth and nose with a folded wet towel. Wait to be rescued.
If the door is not hot, and there is no dense smoke in the corridor, take your key card, lock the door behind you and head for the nearest exit. Pull nearest fire alarm if possible. If there is some smoke, crawl; the freshest air is near the floor. Proceed quickly but calmly. Do not panic.

Earthquake Safety

If you feel any shaking:

Drop, cover and hold on: drop down to the floor as soon as you perceive an earthquake has started; drop down before the earthquake drops you down. Then seek shelter under a desk or table. Crouch down on your knees so that you can move with the table. Hold on to the table leg(s) so you can keep the table over you.
If there is no nearby desk or table, sit on the floor against an inside wall, away from windows, tall furniture or bookcases. Draw up your knees, bend your head toward your knees. Protect your head and neck with your arms.
Go outside once the shaking stops. Make sure you are wearing sturdy shoes before leaving the building. If possible take valuables and medications. Avoid touching downed power lines. If access to exit doors is blocked by earthquake damage, wait for a rescue team.

Tsunami Safety

If you are at the beach or near the ocean and you feel the ground shake or see rapidly rising or falling coastal water levels, move immediately to higher ground and stay there until local authorities say it is safe to return. DO NOT wait for a warning to be announced. If the tsunami is caused by a remote earthquake or volcanic eruption, you will be alerted by a siren, radio or television broadcasts, local first responders and/or an alarm at the hotel.

Often the first wave may not be the largest. The danger from a tsunami can last up to 12 hours after the arrival of the first wave. Tsunamis move faster than a person can run, and can be 30 feet high or higher; sometimes much higher. Never stay near shore to watch a tsunami come in.